- It Was Not a Security Breach: "RIM doesn’t believe issue is result of hacking or other security breach.... We’ve seen no evidence to believe this is the case," officials at RIM said.
- Emails Will Not Be Dropped: David Yach, CTO for RIM's software explained: "All of the e-mail will be delivered. We will not be dropping any e-mail messages." So don't buy anyone's excuse that they lost your email.
- Don't Bother RIM with Angry Messages: "Our priority is to get the service up and running because that is what is going to make our customers happy," said a spokeswoman for RIM
- Refunds for the poor service: "I don’t have an answer right now. Focus is on restoring service," Yach said.
There you have it, a RIM explanation and possibly the best iPhone 4S commercial yet.
*Update: According to an AP report this morning, BlackBerry service has "buzzed back to life" in parts of Europe, India, Middle East and Africa.